Frequently Asked Questions

Find quick answers about shipping, returns, orders, discounts, and support.

Shipping

Do you ship within Cyprus?

Yes. Standard shipping in Cyprus is €4 for orders under €50 and free for orders of €50 or more. Delivery to your door is also available for €7 and remains a paid option.

Do you ship to Europe?

Yes. Standard shipping is free on orders of €50 or more to eligible European destinations. For orders under €50, shipping is calculated according to parcel weight and shown at checkout.

Do you ship worldwide?

Yes. Standard shipping is free on orders of €80 or more to Rest of World destinations. For orders under €80, shipping varies by destination and parcel weight and is shown at checkout.

Will I have to pay duties or import taxes?

International orders may be subject to duties, taxes, or other import charges imposed by the destination country. Any such charges are the responsibility of the recipient.

How long will delivery take?

Available shipping methods and estimated delivery times are shown at checkout where applicable. Delivery times can vary depending on destination, carrier, customs processing, and seasonal demand.

Orders

How do I know my order was placed successfully?

After your order is completed, Shopify will display an order confirmation and you should receive a confirmation email at the address used during checkout.

Can I track my order?

If tracking is available for your shipment, tracking details will be provided after the order has been dispatched.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at miganteu@gmail.com. We cannot guarantee changes once an order has already been processed or dispatched.

Returns & Refunds

Can I return an item?

Eligible items may be returned within 14 days of delivery. Items must be unused, in their original condition, and returned with their original packaging.

Are any items non-returnable?

Certain products may not be eligible for return for hygiene or health-protection reasons once opened, used, or unsealed. This may include selected hair accessories, intimate or sanitary goods, and certain health or personal-care products. This does not affect statutory rights for faulty, damaged, incorrect, or misdescribed goods.

Who pays for return shipping?

Unless an item is faulty, damaged, incorrect, or otherwise covered by applicable consumer rights, the customer is responsible for return shipping costs. Please see our Refund Policy for full details.

What if my item arrives damaged or incorrect?

Please contact us as soon as possible at miganteu@gmail.com with your order details and, where possible, photos of the issue. We will review the case and arrange an appropriate solution.

Discounts & Payments

How do I use a discount code?

Enter your discount code during checkout. Discount codes may have specific conditions, exclusions, expiry dates, or minimum-spend requirements, which will be shown where applicable.

What payment methods do you accept?

Available payment methods are displayed securely at checkout and may vary depending on your location and device.

Contact

How can I contact Migant?

Email us at miganteu@gmail.com or use our Contact Us page. We aim to respond as quickly as possible during business hours.

Still need help? Visit our Contact Us page and our team will be happy to assist you.