Refund policy

Returns

Eligible items may be returned within 14 days of delivery. Items must be unused, in their original condition, and returned with their original packaging.

To request a return, please contact us at miganteu@gmail.com with your order number and details before sending the item back.

We may ask for proof of purchase when processing a return.

Non-returnable items

Certain products may not be eligible for return for hygiene or health-protection reasons once opened, used, or unsealed. This may include selected hair accessories, intimate or sanitary goods, and certain health or personal-care products.

This does not affect any statutory rights you may have for faulty, damaged, incorrect, or missdescribed goods.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

If you have received confirmation that a refund was issued but have not received it after a reasonable processing period, please check with your bank or payment provider first. You can also contact us at miganteu@gmail.com for assistance.

Damaged, defective, or incorrect items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible with your order details and, where possible, photos of the issue. We will review the case and arrange an appropriate solution.

Exchanges

We do not offer exchanges. If you wish to purchase a different item, size, or colour, please return the eligible item in accordance with our Returns Policy and place a new order.

If an item is defective or damaged and a replacement is appropriate, please contact us at miganteu@gmail.com before returning it.

Sale and discounted items

Sale or discounted items are subject to the same applicable consumer rights as other purchases. Any additional promotional restrictions will be stated clearly at the time of purchase where legally permitted.

Return shipping

Unless the item is faulty, damaged, incorrect, or otherwise covered by applicable consumer rights, the customer is responsible for the cost of return shipping.

Original shipping charges are generally non-refundable unless required by law or the return is due to our error.

Please send approved returns to:

Mariestephan Accessories LTD
Athinon 74
Strovolos, 2039 Nicosia
Cyprus

For higher-value returns, we recommend using a tracked shipping service. We cannot be responsible for return parcels that do not reach us.

Gifts

If a purchase was made as a gift, refunds will normally be issued to the original payment method used for the order unless otherwise agreed or required by law.

Consumer rights

Nothing in this Return and Refund Policy limits any rights you may have under applicable consumer protection laws.